Support

Categories

I’m having trouble logging in - what should I do?

Reset your password or contact support if the issue continues.

Technical help

Can I control what info is shared?

Yes. Adjust all privacy and data-sharing settings in your account.

Security & privacy

Does Made sell my data?

Never. We respect your privacy and never sell personal data.

Security & privacy

How do you protect my identity?

We use two-factor authentication and constant fraud monitoring.

Security & privacy

What happens if I see a suspicious charge?

Contact support immediately. You’re protected against unauthorized charges.

Security & privacy

Is my information secure with Made?

Yes-we use xxx

Security & privacy

How do I check my statements?

Statements are available to view and download anytime.

Managing account

Can I set up autopay?

Yes-customize your autopay schedule in your account settings.

Managing account

What if I lose my card?

Lock your card instantly and request a replacement with one click.

Managing account

How can I change my payment method?

Head to the billing tab to add, edit, or remove payment accounts.

Managing account

How do I update my address or home info?

Easily update it in your profile section online.

Managing account

Can I track my redemption history?

Yes. Your full reward and redemption history is available in your dashboard.

Redeeming rewards

How long does redemption take?

Most redemptions process within 1 - 2 business days.

Redeeming rewards

Is there a minimum to redeem?

Start redeeming at just 2,500 points ($25 equivalent).

Redeeming rewards

What are my redemption options?

Choose from cash back or gift cards from top brands.

Redeeming rewards

How do I redeem my rewards?

Log in, select your reward type, and confirm - it’s instant.

Redeeming rewards

Can I see how I’m earning?

Yes. Your account dashboard breaks down rewards by category.

Earning rewards

Do points expire?

No, your points never expire as long as your account stays active.

Earning rewards

Does Made track what qualifies?

Yes. Our system auto-categorizes purchases that earn rewards.

Earning rewards

Can I earn on my mortgage?

Yes. Made rewards you when you pay eligible mortgage providers.

Earning rewards

How do I activate my card?

Once approved, just log in to your dashboard to activate and start using it instantly.

Getting started

How long does approval take?

Most users get a decision within minutes. Some may take 1–2 business days.

Getting started

Do I need to have a mortgage?

Not necessarily. Made is for homeowners, whether you have a mortgage or own your home outright.

Getting started

What do I need to qualify?

We look at credit score, homeownership status, and financial health-not just income.

Getting started

How do I apply for Made Card?

It only takes a few minutes. We’ll walk you through the secure online application.

Getting started

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